Return & Refund Policy

Thank you for shopping at Avorynza. We take pride in the quality and craftsmanship of our jewelry. If you are not entirely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return.

1. Standard Return Window

Avorynza offers a 30-day return window for eligible items. You must contact us within 30 days of receiving your order to request a return.

To be eligible for a return, the item must:

Be unworn, unused, and in the same condition as when received.
Be free from scratches, stains, damage, or signs of wear beyond what is reasonably necessary to inspect the item.
Be returned with its original packaging, including boxes, pouches, certificates of authenticity, and attached tags, where applicable.
Be accompanied by your order number or other valid proof of purchase.

All returns require prior authorization from our customer service team. Items returned without authorization may be refused.

2. Custom & Personalized Jewelry — Final Sale

Due to the unique nature of custom-made products, personalized and custom jewelry is generally final sale and is not eligible for return, exchange, or refund for reasons such as a change of mind or incorrect information submitted by the customer.

Custom items include, but are not limited to:

Jewelry engraved with names, dates, initials, or custom text.
Custom photo or handwriting jewelry.
Special-order sizes or bespoke designs.

Exception: If a custom item arrives damaged, defective, or incorrect due to an error attributable to Avorynza, please contact us within 7 days of delivery. After verification, we will provide an appropriate remedy, such as a repair, replacement, or refund, at no additional cost to you.

3. Non-Returnable Items

The following items are not eligible for standard returns or refunds:

Custom or personalized jewelry, except where the item is defective, damaged, or incorrect due to an error attributable to Avorynza.
Items that do not meet the return eligibility requirements in Section 1.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or different from what you ordered, contact us at support@Avorynza.com within 7 days of delivery.

Please include:

Your order number.
Clear photos or a short video showing the issue.
A brief description of the problem.

Please wait for our instructions before returning the item. Once the issue has been verified, Avorynza will determine an appropriate resolution, which may include a replacement, repair, or refund. For verified issues attributable to Avorynza, we will cover reasonable return shipping costs or provide a prepaid return label where available.

5. How to Initiate a Return

Step 1 — Contact Customer Support

Email support@Avorynza.com with your order number and the reason for your return. For damaged, defective, or incorrect items, please also provide photos or video evidence.

Step 2 — Receive Return Authorization

If your return request is approved, our team will provide return instructions, including the return authorization details and the designated return shipping address.

Do not send an item back before receiving authorization and the correct return address. Unauthorized returns may not be accepted or processed.

Step 3 — Ship Your Return

For approved standard returns, please ship the item within 7 calendar days after receiving return authorization and email your tracking number to support@Avorynza.com. If you need additional time, contact us before the deadline.

Return Address and Instructions

Our designated return facility is located in China.

To request a return, please contact our customer support team before sending any items back.

Once your return request has been reviewed and approved, we will provide the applicable return address and instructions.

Please do not send returned items to the business registration address unless our customer support team specifically instructs you to do so.

Return shipping costs, eligibility requirements, and refund processing times are explained in the sections below.

6. Return Shipping Costs

Standard Returns

For standard returns, including change-of-mind returns, preference-related returns, or cases where the customer ordered the wrong size, the customer is responsible for all return shipping costs.

Because returns may need to be shipped internationally to China, return postage can be significant and varies by carrier, package size, and destination. Customers are responsible for checking the shipping cost with their chosen carrier before sending the item.

Original outbound shipping charges are generally non-refundable for standard returns, except where required by applicable law.

Returns Due to Avorynza Error

If an item arrives damaged, defective, or incorrect due to an error attributable to Avorynza, we will cover reasonable return shipping costs or provide a prepaid return label where available. Please contact us before shipping the item so that we can provide instructions.

Customers should not pay international return shipping costs for a verified issue attributable to Avorynza without first contacting our support team for arrangements.

7. Return Inspection

Once your return is delivered to our designated return facility, we will inspect the item to verify its condition and eligibility for a refund.

We aim to complete the inspection within 3 business days after delivery. If additional information is required, we will contact you.

If a return does not meet the eligibility requirements, we will notify you of the reason for rejection and explain the available options, subject to applicable law.

8. Refunds & Processing Time

After the returned item has been inspected and the refund has been approved, we will initiate the refund to your original payment method within 5–7 business days.

Please note that the following are separate stages:

Return shipping: The time it takes for the package to reach our return facility.
Return inspection: Usually completed within 3 business days after the return is delivered.
Refund processing: Initiated within 5–7 business days after inspection is complete and the refund is approved.
Bank or payment provider processing: Your financial institution or payment provider may require additional time to post the funds to your account.

The total time before funds appear in your account may therefore be longer than the refund processing period stated above.

9. Refund Deductions & Fees

For standard returns, original outbound shipping charges may be non-refundable where permitted by applicable law. Customers are also responsible for their own international return shipping costs unless the return is due to an error attributable to Avorynza.

If an item is returned with missing components or damage beyond what is reasonably necessary to inspect it, we will assess the circumstances individually. Any refund reduction will be applied only where permitted by applicable law.

Avorynza does not charge undisclosed restocking, inspection, or handling fees.

Customs duties, import taxes, and other charges paid to third parties may be subject to the rules of the relevant authority or payment provider and may not be refundable by Avorynza.